Shipping Policy.

Thank you for shopping with us! We’re a small New Zealand-based business, and we’re so grateful for your support. Below you’ll find all the key details about our shipping process for orders within New Zealand and Australia.

Processing Times

We aim to process all orders within 1–2 business days of receiving your order. During busy periods or product launches, processing times may be slightly longer—but we’ll always do our best to keep things moving quickly.

Shipping Within New Zealand

• Standard Delivery: 2–5 business days

• Courier Service: We use reliable tracked services (e.g., NZ Post or CourierPost). You’ll receive tracking info as soon as your order is dispatched.

• Shipping Fee: Calculated at checkout based on your location and order size.

  Please note: Rural addresses may take an additional 1–2 business days.

Shipping to Australia

• Standard Delivery: 5–10 business days

• Tracked Shipping: All Australian orders are sent with tracked services.

• Shipping Fee: Calculated at checkout based on location and weight.

  Occasionally, customs delays may occur which are out of our control. Any duties or taxes charged by Australian customs are the responsibility of the customer.

General Information

• Shipping Confirmation & Tracking: Once your order has shipped, you’ll receive an email with tracking details.

• Incorrect Addresses: Please double-check your shipping details before placing your order. We are not responsible for packages sent to incorrectly entered addresses.

• Lost or Delayed Parcels: If your order hasn’t arrived within the estimated timeframe, please contact us at [your email address] and we’ll do our best to help track it down.

  We appreciate your patience and understanding, especially as a small team. If you have any questions or concerns about shipping, don’t hesitate to reach out—we're here to help!